The terrorist attacks in Mumbai, India over the Thanksgiving holiday dramatized the increasingly important role that citizen journalists are coming to play in the reporting of breaking news. For hours after the attacks began, bloggers and Twitter users provided eyewitness accounts while professional journalists and television crews rushed to the scene. Not all of the [...]
Entries Tagged as 'crisis'
84: Mumbai Attacks Spotlight Citizen Journalism
December 22nd, 2008 · No Comments · blogs, commentary, crisis
49: Take it down!
March 7th, 2008 · 2 Comments · PR, blogs, crisis, socialmedia
It’s a public relations nightmare: Some blogger posts an angry rant about your company. A few other curmudgeons join in and pretty soon you’ve got a gripefest going on. Or maybe someone gets hold of an internal memo that’s not meant for public distribution and posts it for the world to see. What do you [...]
Why you should never give an unrehearsed demo to a journalist with a video camera
January 23rd, 2008 · 1 Comment · Guests' blogs, PR, crisis, interview
Scott Kirsner (TPRWS episode 31) blogs about a disastrous live demo by an executive at Nuance Communications, one of the biggest players in speech recognition. The demo went so badly that the exec posted a follow-up on YouTube explaining what went wrong. A lot of reporters carry video cameras these days, so know what you’re [...]
Tags:journalism·PR·video
38: Boo hiss
December 7th, 2007 · No Comments · PR, commentary, crisis
Paul was attacked in the blogosphere last week, and it got him thinking about dealing with negativity online. The risk of blogger attacks is one of the biggest reasons companies avoid social media, but Paul and David argue that fears are overblown. Sure, you need a thick skin to invite customer feedback. But companies with [...]
Tags:blogs·crisis·negativity·PR·socialmedia
105: Identity Crisis
July 20th, 2010 · No Comments · PR, Twitter, commentary, crisis, socialmedia
If the cap on the Gulf oil spill holds, BP will be grateful for more than one reason. In addition to ending its $4 billion nightmare, it will no longer have to contend with @BPGlobalPR, a Twitter account set up by an anonymous critic who has been skewering the company’s efforts to manage public opinion [...]
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