http://mediablather.com/95-that-southwest-style.html Interviews and Insights on the Changing Media World Tue, 07 Sep 2010 12:30:04 +0000 hourly 1 http://wordpress.org/?v=3.0 http://mediablather.com/95-that-southwest-style.html/comment-page-1#comment-68 Bo Lora Thu, 26 Mar 2009 14:30:33 +0000 http://mediablather.com/?p=271#comment-68 Great powerful interview that illustrates well how Southwest Airlines is leveraging social media. Paula gives a great example of how Twitter helps them hear the voice of customer and react almost instantly. Great powerful interview that illustrates well how Southwest Airlines is leveraging social media. Paula gives a great example of how Twitter helps them hear the voice of customer and react almost instantly.

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