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105: Identity Crisis

July 20th, 2010 · No Comments · PR, Twitter, commentary, crisis, socialmedia

If the cap on the Gulf oil spill holds, BP will be grateful for more than one reason. In addition to ending its $4 billion nightmare, it will no longer have to contend with @BPGlobalPR, a Twitter account set up by an anonymous critic who has been skewering the company’s efforts to manage public opinion about the disaster.

“Attn: BP Employees- Office supplies do not belong to you. Please have some respect for other people’s property. #bpcares” is just one of the more than 400 scathingly funny barbs the prankster has posted over the past three months. On the day the cap was finally put in place, the author wrote, “Well, that wasn’t so hard.”

@BPGlobalPR has amassed a following 10 times larger than @BP_America, which is the oil company’s real Twitter account. What’s more, it now overwhelms BP’s real Twitter presence in search results.

This isn’t the only case in which Twitter squatters have embarrassed major brands. @ATT_Wireless_PR is doing the same thing with less success, at least so far. We discuss what challenges this creates for public relations departments and debate whether the world needs an independent authority to regulate user IDs as well as domains.

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